How campaign cancellations, committed costs and approved refunds are handled.
Campaign enquiries
Submitting a campaign brief is free and does not require payment. A charge arises only after a quotation, invoice or other written agreement is accepted.
Cancellation requests
Cancellation or postponement must be sent in writing to the legal or accounts contact shown on this page. The effective date is when Kora Media receives the request. The accepted quotation may contain campaign-specific deadlines and cancellation charges.
Work and costs already committed
Strategy, design, production, editing and other work already performed is payable. Approved work and delivered files are not refundable. Non-recoverable supplier charges, talent fees, licences, travel, venue costs and media inventory already booked or delivered are also payable.
Uncommitted amounts
If the client paid in advance and part of the approved scope has not started or been committed to a third party, Kora Media will assess the unused balance. Any approved refund is reduced by completed work, committed costs, applicable cancellation charges and amounts otherwise lawfully due.
Campaign interruption
If Kora Media cannot deliver a confirmed placement for reasons within its reasonable control, it may offer a replacement placement, revised schedule, account credit or refund for the undelivered portion. No refund is due merely because a campaign did not achieve a hoped-for commercial result.
Payment method and timing
Approved refunds are normally returned using the original payment method where possible. Bank, PayPal and payment-provider processing times are outside Kora Media’s control. The client must provide any information reasonably needed to verify the payment and process the refund.
Suspension for client breach
A campaign suspended because of overdue payment, unlawful material, missing rights, late content or another client breach is not automatically refundable. Kora Media will account for completed work and committed costs before deciding whether any balance is due.
Consumer rights
Nothing in this policy excludes rights or remedies that cannot be excluded under the Consumer Protection Act 68 of 2008 or another applicable law. Some business clients or transactions may fall outside parts of that Act. The applicable law and accepted written agreement will determine the parties’ rights.
Questions and disputes
Contact Kora Media promptly with the campaign reference, invoice number, payment date and reason for the request. The parties should first try to resolve the matter in good faith before starting formal proceedings.